Monthly subscriptions can be cancelled at any time — through your customer portal, or by replying to any email you've received. No phone call, no cancellation form, no retention process.
Cancelling stops all future billing immediately. You keep every session already delivered, and access to your recordings continues for 12 months.
Listen to at least 7 of your 8 sessions in a cycle and log them. If at the end of that cycle you tell us nothing has shifted, that cycle is refunded in full. No forms, no argument.
The completion requirement isn't a loophole — a protocol that wasn't run can't be evaluated, and the method depends on repeated passes. But if you actually run it and it does nothing for you, you shouldn't pay for it.
Logging is one tap. Every session email has a link at the bottom; press it when you've finished listening. That's what completion is measured against, so it's worth doing as you go rather than trying to reconstruct it later.
To claim: email marcus@theshift.energy within 14 days of your cycle ending. Refunds are issued to the original payment method within 5–10 business days.
| Plan | Cancellation | Refund |
|---|---|---|
| Monthly $777/mo |
Any time. Stops future billing. | Full refund of the current cycle under the guarantee. |
| The 90-Day Shift $1,997 · 3 cycles |
Not cancellable mid-term. | Per completed cycle ($666) under the guarantee. Unstarted cycles refunded in full if you stop. |
| The Year of Shifts $6,997 · 12 cycles |
Not cancellable mid-term. | Per completed cycle ($583) under the guarantee. Unstarted cycles refunded in full if you stop. |
If the sessions aren't landing, reply and tell us why before the cycle ends. Voice, pacing, tone, and the specific material used can all be adjusted — often the fix is small. A refund is always available, but a rebuild is usually the better outcome.
Please contact us before filing a card dispute. Nearly everything is resolvable directly, and directly is faster than a bank's process.